Shipping and returns

Once an order is fulfilled and shipped there are absolutely NO REFUNDS or EXCHANGES unless there is a mistake on the seller's behalf. Janet k Collection LLC is subject to verify all orders by requesting proof of payment and a Valid ID. None of this information will be shared under any circumstances. This information Is obtained to protect from fraud and fraudulent disputes. In event of Fraudulent Charges, Customer will be subject to a law enforced hearing upon company losing Funds or product. Customer will be contacted via shipping address in such case.


Once an order is submitted, it may not be canceled or refunded. We encourage customers to review their order details carefully before submitting their order.
Once an order is fulfilled and shipped there are absolutely NO REFUNDS or EXCHANGES.

In the event of a mistake on the sellers behalf we offer exchanges of product only.



To insure a quick delivery all orders are processed daily, so orders cannot be altered or changed once your payment is complete.


Billing and shipping does have to match in order for your order to be fulfilled and shipped.

 

Please allow 2-3 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday. You will receive a confirmation e-mail with the tracking link once your order shipped out. Express shipping options and any other third-party fees are non-refundable. Ready to ship units ships next business day. With order verification completed 

 

Order Verification:

All orders are subject to order verification. Janet k Collection LLC is  subject to verify all orders by requesting proof of payment and a Valid ID. None of this information will be shared under any circumstances. This information Is obtained to protect from fraud and fraudulent disputes. In event of Fraudulent Charges. 

 
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations. We communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us. Orders are then processed. Any order that’s not verified will not be processed. To insure a quick delivery all orders verifications needs to be submitted in a timely manner.

 

Please allow 18-30 business days for Kustom unit construction. 



Please read Terms and condition before submitting any order.